Refund policy

Returns and refunds

30-day return window

You may request a return within 30 days after delivery of your HypoCleanse order. Products must be unopened, unused and in their original packaging. Please provide your order number or other proof of purchase.

How to start a return

Email ebay@hypocleanse.com with your order number, the item you want to return and the reason for the return. We will provide return instructions and the correct return address. Please contact us before sending anything back.

Return shipping and fees

For an ordinary return of an unopened, unused product, the customer pays the return shipping cost. We do not charge a restocking fee. For damaged products or an incorrect order, HypoCleanse covers the necessary return shipping cost. Contact us first so we can arrange the appropriate return or resolution.

Damaged or incorrect orders

Please inspect your delivery and contact ebay@hypocleanse.com if an item is damaged or you receive the wrong product. Include your order number and photos of the product and packaging when possible. Keep the packaging until we provide instructions. The unopened/unused condition for ordinary returns does not prevent you from reporting a damaged, defective or incorrect product.

Refunds

After we receive and inspect the return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund. Contact us at ebay@hypocleanse.com for a refund status update.

Marketplace purchases

If you purchased through eBay, TikTok Shop or Amazon, start your return through the platform where you placed the order. That platform’s applicable return procedures and buyer protections apply.

This policy does not limit any rights you have under applicable consumer law.